NPS believes strongly in providing every employee – from field employee to home office staff – with the knowledge and training needed to be successful. Training at NPS is an ongoing process, managed from the recruitment stage through the entire term of employment of the employee. This process is an integral part of our success and leadership.

SELECTION PROCESS

Training begins with the recruitment and interviewing process. NPS communicates the importance of service culture and expectations from the inception. We utilize a “behavioral interviewing” system that solicits answers to strategic service questions that draw from specific past experiences. NPS can then truly evaluate how a person will respond and react in actual situations rather than the applicant indulging the interviewer with platitudes about service philosophy. All employees are given background checks and drug tests. All driving records are checked pre-employment and annually for all valet drivers as well as all members of the management team.

NPS Training Program

National Parking starts its training program during the selection process. Multiple departmental directors interview prospective employees in order to determine the right fit for the applicant. This process allows NPS to gauge not only the applicant’s aptitude for the job, but also how he or she will fit within the organization. Each client’s needs are different, and NPS uses its 3-part Training Program to instill company culture and custom fit each employee to the needs of each individual client with an emphasis on customer service and conflict resolution. In short, we practice a "customer is always right" business model.